Terms & Conditions

Last updated: September 15, 2026

1. About these Terms

Welcome to Raypon KIDS. These Terms and Conditions ("Terms") apply to your use of raypon.net and purchases from our store. "Raypon", "we", "us", and "our" refer to the Raypon KIDS store available through that website.

Please read these Terms before placing an order. The product information, price, delivery terms, and applicable returns terms presented when you order form part of your purchase agreement. See our Shipping Policy, Returns & Exchanges Policy, and Privacy Policy. The Privacy Policy explains data processing and is not a blanket request for consent.

Nothing in these Terms removes or limits consumer rights that cannot lawfully be excluded. If a provision conflicts with those rights, the applicable mandatory law prevails.

2. Eligibility and use of the store

You must be at least 18 and legally able to enter a purchase contract under applicable law to place an order. Our children's clothing is sold to adult purchasers. You must provide accurate contact, billing, and delivery information and be authorized to use the chosen payment method. Keep account access details confidential and contact us if you suspect unauthorized use.

You must not use the store for fraud or unlawful activity, impersonate another person, infringe intellectual property or privacy rights, upload malicious code, interfere with security, or collect other customers' information without lawful authority. We may restrict access where reasonably necessary to address misuse, legal requirements, or security risks. This does not remove our obligations concerning valid orders, refunds, or statutory rights.

3. Products and availability

We sell children's clothing and related items described on the relevant product pages. Check the size guide, measurements, fabric information, care instructions, and product description before ordering. Age-based sizing is a guide, not a guarantee of fit. Screen settings and lighting can affect displayed colors, but this does not excuse materially inaccurate descriptions or supplying goods that do not match the contract.

Products and sizes are subject to availability. We may set reasonable purchase limits or stop offering an item. If an ordered item cannot be supplied, we will notify you and refund amounts paid for the unfulfilled portion, including any delivery charge that must be refunded. We will not substitute a materially different item without your agreement.

4. Prices, currency, and payment

Prices and the payment currency are shown before you submit an order. Our store's base currency is US dollars (USD); where another currency is offered, check the final checkout currency and total. Applicable shipping charges and any taxes or duties collected by us are shown at checkout. Any import charges payable separately by you must be disclosed before purchase. Your bank or payment provider may apply its own currency conversion or transaction charges.

Only payment methods actually offered at checkout are available for a particular order. Availability may depend on your location, currency, and provider approval. Payments are processed by the relevant payment provider, including Oceanpayment where offered. The payment provider facilitates payment; Raypon KIDS remains responsible for the sale. Any separate financing arrangement is subject to the financing provider's terms.

We may use reasonable payment authentication and fraud checks. We do not request complete payment-card details or security codes through ordinary email. A payment authorization or automatic order-receipt message does not, by itself, mean that we have accepted your order.

5. Placing, accepting, changing, or cancelling an order

Submitting an order is your offer to buy the listed items. We acknowledge receipt by email. Unless we expressly accept earlier, your order is accepted when we send a dispatch confirmation for the relevant items. If payment was taken before acceptance and we do not accept the order, we will refund it to the original payment method.

If we identify a material pricing or description error before acceptance, we will contact you to confirm whether you wish to proceed on corrected terms or cancel for a refund. We will not impose a higher price without your agreement. After acceptance, we will meet our contractual and legal obligations.

To request a cancellation or address change, email hello@raypon.net promptly with your order number. We will try to accommodate requests before dispatch, but may be unable to change an order already being fulfilled. This does not affect any statutory cancellation right or your right to return an eligible item. If we cancel because we cannot fulfil an order, we will notify you and refund the cancelled items and any associated delivery charges that must be refunded.

6. Shipping and delivery

The available destinations, delivery services, processing and transit estimates, shipping fees, and any free-shipping conditions are set out in the Shipping Policy and checkout information shown before purchase. Processing time and transit time are separate unless stated otherwise. Tracking information is provided after dispatch where the selected service supports it.

Customs clearance, weather, public holidays, public-health disruptions, and carrier disruption can affect delivery. If an order is materially delayed, contact us so we can investigate and explain available options. An estimated delivery period does not remove any legal deadline or remedy for delay. Where applicable law requires your agreement to a revised delivery date or a cancellation and refund option, we will provide it.

Please check the delivery address before placing your order. Contact us about missing, damaged, or incorrectly delivered items. A carrier tracking status alone does not remove our responsibility to investigate a delivery problem or meet applicable law. Where consumer law provides that risk passes on physical delivery to you or your designated recipient, handing a parcel to our carrier does not transfer that risk to you.

7. Returns, exchanges, and refunds

30-day return policy. Our published store policy allows eligible items to be returned or exchanged within 30 days of delivery. For a change-of-mind return under this voluntary policy, items must be unworn, unwashed, and have their original tags attached. These voluntary conditions do not restrict remedies for faulty or misdescribed goods or statutory withdrawal rights.

How to request a return. Email hello@raypon.net with your order number and the items concerned. For a damaged or incorrect item, include a description and, if reasonably available, photos. We will provide return instructions and the appropriate return address. Do not send a return to any address unless we confirm it is the correct return destination. Administrative authorization does not replace or restrict a legal right to cancel by a clear statement within the applicable period.

Return shipping responsibility. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

These return-shipping rules are subject to mandatory consumer law and any more favorable benefit expressly offered with your order. Where Raypon is responsible for the return, we will arrange a suitable return method or cover the necessary reasonable shipping cost.

Free size exchange. Our current Returns & Exchanges Policy offers one free size exchange, including shipping, for an eligible purchase. That benefit is an exception to customer-paid shipping for an ordinary change-of-mind return. Exchange availability depends on stock; if the requested replacement is unavailable, we will discuss the available return or refund options with you.

Refunds. We will inspect returned items where appropriate and notify you of the outcome. Approved refunds are issued to the original payment method unless you expressly agree to another lawful method without additional cost. We process refunds without undue delay and within any applicable legal deadline. The time for funds to appear can depend on the payment provider. Statutory refund deadlines are not extended merely because our internal inspection is incomplete.

See the full Returns & Exchanges Policy. We will not apply a later policy change retroactively to reduce the rights or benefits attached to an existing order.

8. Statutory cancellation and product rights

If EU/EEA or UK distance-selling rules apply to your purchase, you generally have 14 days from receipt to notify us that you wish to withdraw without giving a reason, and a further 14 days to send the goods back. You may notify us by a clear email statement; no particular form is required. Include your name, order number, items, and receipt date.

Where those rules apply, we refund the relevant purchase payment and standard outbound delivery charge as required by law, generally within 14 days of your withdrawal notice. Where lawful, we may withhold reimbursement until we receive the goods or evidence of their return, whichever is earlier. Extra delivery costs for a premium service need not be refunded. You bear direct return costs only where lawfully disclosed and applicable; the seller-fault and free-exchange provisions above remain applicable.

You may inspect goods as you reasonably would in a shop. A deduction for handling beyond what is necessary to establish their nature, characteristics, and functioning is made only where lawful. Exceptions to withdrawal apply only where legally valid and relevant to the product, such as genuinely personalized goods or qualifying sealed hygiene goods after unsealing; ordinary clothing is not automatically excluded.

Your rights concerning faulty, unsafe, incorrect, or misdescribed products are separate from a change-of-mind policy. Applicable rights to repair, replacement, rejection, refund, compensation, or other remedies remain in force, including after our voluntary 30-day period where required by law.

9. Intellectual property

Website content, branding, photographs, text, graphics, and other protected material belong to Raypon or the respective rights holders. You may use the website and its content for ordinary personal shopping and as otherwise permitted by law. You may not copy, distribute, sell, or commercially exploit protected material without the relevant permission.

References to third-party names or marks do not imply ownership by Raypon or an endorsement. Report a suspected infringement to hello@raypon.net with the relevant page, details of the protected work, and your contact information. Our separate Intellectual Property Rights page provides further information.

10. Reviews and submissions

If you voluntarily submit a review or other content for publication, you confirm that you have the necessary rights and permissions. You retain ownership and grant us a non-exclusive permission to display and reproduce that submitted content for the purpose for which you provided it, including displaying a product review on our store. We will not treat private customer-service messages as public testimonials. Advertising use of identifiable people, particularly children, requires an appropriate separate permission.

Do not submit unlawful, misleading, infringing, or abusive content. We may moderate content on legitimate grounds, but will not require a positive review or prohibit an honest review as a condition of resolving a complaint.

11. Third-party services and website availability

The store uses Shopify and may offer third-party services or links. Independently supplied services may have additional terms. Read those terms before choosing an optional service. Their availability does not remove our responsibilities as seller or our responsibility for providers acting on our behalf.

We aim to keep the website available and accurate, but maintenance or events outside our reasonable control may interrupt access. We may make reasonable updates to the website. Changes to the site do not cancel accepted orders or remove rights arising from them.

12. Responsibility and limitations

We remain responsible for fulfilling our contractual obligations and for losses for which applicable law makes us liable. Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, defective products where liability cannot be excluded, or any other liability that cannot lawfully be limited.

The store is offered for personal consumer purchases. To the extent permitted by law, we are not responsible for business losses such as lost business profits arising from a consumer's use of the store, or losses that were not reasonably foreseeable when the contract was made. No limitation in these Terms reduces a consumer's mandatory product guarantees or remedies.

If an event outside our reasonable control affects fulfilment, we will take reasonable steps to limit its effects and inform affected customers. Such an event does not eliminate applicable rights to cancel, obtain a refund, or use another legal remedy.

13. Governing law and disputes

These Terms are governed by the laws of the People's Republic of China, subject to any mandatory consumer protections that apply in your country of habitual residence. This choice of law does not deprive you of those protections or your right to bring proceedings in a court available to you under mandatory law.

Please contact hello@raypon.net if you have a complaint so we can try to resolve it. Contacting us is not a precondition to exercising a statutory remedy or a lawful right with your payment provider, regulator, or court. These Terms do not impose mandatory arbitration or a waiver of non-waivable consumer rights.

14. General provisions and changes

If a provision is invalid or unenforceable, the remaining provisions continue to apply to the extent lawful. A delay in enforcing a right is not a waiver. We may transfer our rights and obligations only where doing so does not unlawfully reduce your rights.

These Terms, the order information, and the policies incorporated into your purchase agreement apply together. They do not exclude information or representations that applicable law makes binding. Changes to these Terms apply to future use or orders from their effective date, subject to any notice or consent required by law. Existing orders remain governed by the terms applicable when they were accepted unless you agree to a lawful change.